Shipping & Delivery Policy

Last Updated: July 22, 2026

Thank you for shopping with Spalace.

This Shipping & Delivery Policy explains how orders placed through spalace.us are processed, shipped, tracked, and delivered.

By placing an order with Spalace, you acknowledge that you have reviewed this policy. Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded under applicable consumer protection law.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment and order verification.

Business days are Monday through Friday and exclude weekends and public holidays.

Processing may include:

• Payment verification

• Address verification

• Product availability confirmation

• Order preparation

• Packaging

• Transfer to a carrier or fulfillment partner

During holidays, promotional periods, high-demand periods, severe weather, supplier delays, or unusually high order volume, processing may require up to 5 business days or longer in exceptional circumstances.

Processing time is separate from estimated delivery time.

After placing an order, customers will generally receive:

• An order confirmation email

• A shipping confirmation email after the order has been dispatched

• Tracking information when available

An order confirmation email confirms that we received the order. It does not necessarily mean that the order has entered fulfillment or that every item has been confirmed as available.

2. Shipping Fee

Spalace charges a standard flat shipping fee of:

$6.90 per order

The standard shipping fee is displayed during checkout before payment is completed.

The $6.90 shipping fee does not include:

• Import duties

• Customs charges

• Taxes collected by government authorities

• Brokerage fees

• Remote-area surcharges imposed after shipment

• Optional expedited services

• Redelivery or reshipment charges resulting from an incorrect address or failed delivery

Unless otherwise required by law or stated in our Return & Refund Policy, shipping charges are generally non-refundable after an order has been shipped.

Customers will not be charged an additional standard shipping fee solely because an order is divided into multiple shipments.

3. Estimated Delivery Times

Estimated delivery time begins after the order has been processed and dispatched.

Our general delivery estimates are:

United States

5–10 business days after dispatch

International Destinations

10–20 business days after dispatch

These time frames are estimates, not guaranteed delivery dates.

Delivery may take longer because of:

• Carrier delays

• Customs inspections

• Import processing

• Severe weather

• Natural disasters

• Public holidays

• Seasonal shipping volume

• Transportation disruptions

• Remote delivery locations

• Incorrect or incomplete addresses

• Security inspections

• Product availability

• Supplier or fulfillment delays

• Events outside our reasonable control

Any delivery estimate shown on a product page, at checkout, or in an order confirmation is provided as an estimate unless it is expressly identified as a guaranteed delivery commitment.

4. Shipment Timing and Unexpected Delays

We aim to dispatch orders within the processing period stated in this policy or within another shipment period clearly presented at the time of purchase.

If we learn that an order cannot be shipped within the stated or legally applicable period, we may contact the customer with:

• An explanation of the delay

• A revised estimated shipment date, when available

• The option to agree to the delay

• The option to cancel the unshipped order for a refund

If we cannot fulfill an order, we may cancel the affected order or product and issue an appropriate refund to the original payment method.

Any cancellation, delay notice, or refund will be handled in accordance with applicable law.

5. Delivery Dates Needed for Special Events

Customers should place orders well in advance when products are needed for:

• Holidays

• Birthdays

• Moving dates

• Renovations

• Construction schedules

• Contractor appointments

• Installation appointments

• Travel

• Gifts

• Other time-sensitive events

Estimated delivery dates are not guaranteed unless we expressly provide a written guaranteed delivery commitment.

Spalace is not responsible for indirect costs resulting from an estimated delivery date being missed, such as contractor fees, installation charges, missed appointments, travel expenses, or project delays, except where such liability cannot legally be excluded.

Customers should not schedule installation or disposal of an existing product until the new product has been delivered, inspected, and confirmed to be complete and suitable.

6. Tracking Information

Tracking information is generally provided after an order has been dispatched.

Customers may receive a shipping confirmation email containing:

• A tracking number

• A tracking link

• The name of the carrier, when available

• Shipment details

Tracking information may require 2–5 business days after dispatch to display an initial update.

A temporary absence of tracking updates does not necessarily mean that the package has not been shipped or is lost. Some carriers do not scan packages at every stage of transit.

Customers are responsible for monitoring tracking updates and responding promptly to delivery attempts, customs requests, carrier notices, or collection instructions.

7. Shipping Carriers and Fulfillment Partners

Depending on the destination, product, warehouse location, package weight, and package dimensions, orders may be shipped through carriers such as:

• USPS

• UPS

• FedEx

• DHL

• Local postal services

• Regional delivery companies

• Other logistics or fulfillment partners

Spalace determines the appropriate carrier and shipping method for each shipment unless another option is expressly offered during checkout.

Customers cannot normally select a particular carrier after an order has been placed.

The appearance of a carrier’s name on a tracking page does not mean that the carrier is affiliated with or endorsed by Spalace beyond providing delivery services.

8. Multiple Warehouses and Fulfillment Locations

Spalace may work with multiple suppliers, warehouses, manufacturers, and fulfillment partners.

Products in the same order may be stored at different locations. As a result:

• Items may be dispatched separately.

• Items may arrive on different dates.

• Different tracking numbers may be issued.

• Different carriers may be used.

• Packaging may vary between shipments.

• A packing slip may show only the products included in that particular package.

A partial delivery does not necessarily mean that an item is missing.

Customers should review all tracking information and shipping confirmation emails before reporting an incomplete order.

9. Split Shipments

Spalace may divide an order into multiple shipments when reasonably necessary.

Split shipments may occur because of:

• Product availability

• Warehouse location

• Package size

• Package weight

• Carrier restrictions

• International shipping requirements

• Safety requirements

• Faster fulfillment of available products

Customers will not be charged an additional standard shipping fee simply because Spalace divides an order into multiple shipments.

However, customs authorities may assess duties, taxes, brokerage fees, or import charges separately for each international package. Those charges are not controlled by Spalace.

10. Large, Heavy, Fragile, and Oversized Products

Certain bathroom products may be large, heavy, fragile, or difficult to transport.

These may include:

• Mirrors

• Glass products

• Storage furniture

• Shelving

• Shower accessories

• Large organizers

• Bathroom fixtures

• Wall-mounted products

• Multi-piece product sets

Such products may:

• Require additional processing time

• Ship separately

• Use a specialist carrier

• Require a delivery appointment

• Be delivered to the building entrance or curbside

• Have geographic delivery restrictions

• Require an adult to be present

• Require additional inspection upon delivery

Any special delivery terms provided on the applicable product page or during checkout form part of this Shipping & Delivery Policy.

Unless specifically stated otherwise, standard delivery does not include assembly, installation, plumbing work, electrical work, wall mounting, removal of an existing product, or disposal of packaging.

11. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, customers should verify:

• Recipient name

• Street address

• Apartment, unit, or suite number

• City

• State or province

• Postal or ZIP code

• Country

• Telephone number, when requested

• Any access or delivery instructions

Spalace is not responsible for a delay caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer, except where responsibility cannot legally be excluded.

12. Address Changes

Address change requests should be submitted as soon as possible and preferably within 12 hours after the order is placed.

Contact:

glissynugblit@gmail.com

Please provide:

• Your order number

• Your full name

• The original shipping address

• The requested corrected address

The 12-hour period is not a guaranteed address-change window.

Orders may enter processing shortly after they are placed. Once an order has entered fulfillment, been packaged, or been transferred to a carrier, we may be unable to change the address.

An address change is effective only after it has been confirmed in writing by Spalace.

Customers should not request a carrier redirect or address change directly with the carrier without first contacting Spalace. Unauthorized changes may result in delays, delivery errors, additional charges, or loss of eligibility for certain claims.

13. Incorrect, Incomplete, or Undeliverable Addresses

If a package cannot be delivered because of:

• An incorrect address

• An incomplete address

• A missing apartment or unit number

• An invalid postal code

• An outdated address

• An unavailable recipient

• Restricted building access

• Failure to provide requested information

The carrier may return the package, hold it for collection, dispose of it according to carrier rules, or assess additional charges.

If the package is returned to the sender or fulfillment location, we may offer:

• Reshipment after payment of applicable additional shipping charges

• A refund of the recoverable product amount, excluding non-refundable shipping and return costs

• Another resolution required by applicable law

A refund or reshipment may not be available until the returned package has been received or the return has otherwise been confirmed.

14. Delivery Attempts and Unclaimed Packages

Some carriers make only a limited number of delivery attempts.

Customers are responsible for:

• Monitoring tracking information

• Ensuring reasonable access to the delivery location

• Responding to carrier communications

• Collecting packages from designated pickup locations

• Paying applicable import charges

• Providing identification or a signature when required

If a package is returned because it was refused, unclaimed, or not collected, any eligible refund may be reduced by original shipping charges, return shipping charges, customs fees, carrier charges, or other recoverable expenses where permitted by law.

Refusing delivery does not automatically cancel an order or guarantee a full refund.

Customers should contact us before refusing a package.

15. Signature Requirements

Some shipments may require a signature because of:

• Product value

• Package size

• Carrier policy

• Delivery location

• Fraud prevention

• Applicable shipping regulations

Customers are responsible for ensuring that an authorized person is available to accept the delivery.

A carrier may redirect a package to a pickup location if no authorized recipient is available.

Spalace cannot guarantee that a signature requirement can be added, removed, or changed after shipment.

16. Delivery Inspection

Customers should inspect packages as soon as reasonably possible after delivery.

Before accepting a visibly damaged large or fragile package, customers should, where permitted by the carrier:

• Photograph the exterior packaging

• Note visible damage with the carrier

• Retain delivery documentation

• Avoid discarding packaging

• Contact Spalace promptly

If a product arrives damaged, defective, incomplete, or incorrect, customers should follow the procedure in our Return & Refund Policy.

Photographs of the following may be requested:

• The outer packaging

• The inner packaging

• The shipping label

• The damaged product

• Missing or incorrect components

• Product model or identification markings

Retain all packaging and components until the issue has been reviewed.

17. Delayed Shipments

A shipment may be delayed even after tracking information has been issued.

If tracking has not updated for several business days:

1. Review the most recent tracking information.

2. Confirm that the delivery estimate has passed.

3. Check for carrier alerts, weather delays, or customs notices.

4. Contact the carrier for available shipment details.

5. Contact Spalace if further assistance is needed.

Contacting the carrier does not waive any rights the customer may have against Spalace under applicable law.

We will provide reasonable assistance with carrier inquiries but cannot control carrier investigation periods or guarantee a particular result before the investigation is completed.

18. Lost Packages

If tracking does not show delivery and the package appears to be lost, contact:

glissynugblit@gmail.com

Please provide:

• Your order number

• Your shipping address

• The tracking number

• Any communication received from the carrier

We may contact the carrier, supplier, warehouse, or fulfillment partner to investigate.

Depending on the available evidence, carrier findings, applicable law, and product availability, a resolution may include:

• Continued tracking

• Replacement

• Reshipment

• Refund

• Another appropriate remedy

A package is not necessarily considered lost merely because tracking has temporarily stopped updating.

19. Packages Marked as Delivered

If tracking shows “Delivered” but the package cannot be located:

1. Confirm that the shipping address is correct.

2. Check the mailbox, porch, reception area, building office, parcel locker, side entrance, garage, and other safe locations.

3. Ask household members, building staff, or nearby neighbors whether they accepted the package.

4. Allow a reasonable period for a premature delivery scan to be corrected.

5. Contact the carrier and request delivery confirmation or an investigation.

6. Contact Spalace with the order number and carrier information.

A carrier’s delivered scan will be considered as part of the available evidence but will not automatically determine the outcome of every claim.

We may review:

• Tracking records

• Delivery photographs

• GPS or scan information

• Signature records

• Address information

• Carrier investigation results

• Customer-provided information

Spalace will provide reasonable assistance, but a refund or replacement is not automatically guaranteed for every package reported missing after a confirmed delivery scan.

Nothing in this section limits rights available under applicable consumer protection law or through the customer’s payment provider.

20. Stolen Packages

Customers should arrange for delivery to a secure and accessible location.

When appropriate, customers may consider:

• Using a staffed business address

• Using a secure parcel locker

• Requesting carrier hold-for-pickup services

• Monitoring tracking updates

• Ensuring someone is available to receive the package

If a package is stolen after confirmed delivery, contact the carrier and local authorities when appropriate and notify Spalace.

We will review the available information and provide reasonable assistance. However, Spalace does not guarantee a refund or replacement when evidence indicates that the package was correctly delivered and subsequently stolen, except where applicable law requires otherwise.

21. International Shipping Availability

Spalace may offer shipping to selected international destinations.

International shipping availability may depend on:

• Destination country

• Product restrictions

• Carrier availability

• Product size or weight

• Import regulations

• Warehouse location

• Checkout availability

The ability to select a country during checkout generally indicates that shipping is available for the products in the cart. However, an order may still be canceled if a product cannot legally, safely, or reasonably be shipped to the selected destination.

22. Customs, Duties, and Import Taxes

International orders may be subject to:

• Import duties

• Value-added tax

• Sales tax

• Customs processing charges

• Brokerage charges

• Handling fees

• Other government-imposed charges

Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.

Such charges are determined by the destination country, customs authority, carrier, or broker and are outside Spalace’s direct control.

The customer is generally responsible for paying applicable import charges.

Spalace cannot guarantee the amount of any customs charge or provide definitive tax or customs advice.

If an international package is refused or returned because import charges were not paid, any eligible refund may be reduced by shipping, return, customs, brokerage, disposal, or other recoverable charges where permitted by law.

23. Customs Delays

International packages may be inspected or held by customs authorities.

Customs clearance time is not included in our estimated delivery periods and may vary significantly.

Spalace cannot control:

• Customs inspections

• Requests for identification

• Requests for import documentation

• Local import restrictions

• Government processing times

• Customs assessments

• Package seizures or returns by authorities

Customers are responsible for responding promptly to lawful requests from customs authorities or carriers.

24. Import Restrictions

Customers are responsible for confirming that products may legally be imported, possessed, installed, and used in their destination country.

Certain bathroom products may be subject to local requirements involving:

• Plumbing connections

• Water efficiency

• Electrical standards

• Voltage

• Building codes

• Materials

• Sanitation standards

• Product labeling

• Installation standards

Spalace does not guarantee that every product complies with every local building code, plumbing standard, electrical code, or installation requirement unless expressly stated on the product page.

Customers should consult a qualified professional or relevant local authority before purchasing or installing products that may be regulated.

25. Product Availability and Backorders

Product availability may change after an order is placed.

If a product becomes unavailable, delayed, or backordered, we may:

• Contact the customer with a revised estimated shipment date

• Offer an available alternative

• Ship available items separately

• Cancel the unavailable product

• Cancel the affected order

• Issue an appropriate refund

We will not substitute a materially different product without customer approval.

When customer consent to a delay is required by applicable law, we will request that consent before continuing the affected order.

26. Order Verification

To protect customers and reduce unauthorized transactions, some orders may require verification before shipment.

We may request confirmation of:

• The customer’s name

• Billing information

• Shipping information

• Contact information

• Order details

• Payment authorization

Do not send full payment card numbers, passwords, bank login information, or unnecessary sensitive information by email.

An order may be delayed or canceled if required verification cannot be completed.

27. Changes and Cancellations Before Shipment

Customers may request an order change or cancellation by emailing:

glissynugblit@gmail.com

Requests should be submitted as soon as possible.

Submitting a request does not guarantee that the order can be changed or canceled. Orders may enter processing or fulfillment shortly after purchase.

A cancellation is complete only after Spalace confirms it in writing.

If an order has already shipped, the customer may request a return after delivery in accordance with our Return & Refund Policy.

28. Returned-to-Sender Packages

Packages may be returned to the sender because of:

• Address errors

• Failed delivery attempts

• Refused delivery

• Unpaid customs charges

• Failure to collect the package

• Carrier restrictions

• Recipient unavailability

Returned packages may be delivered to a supplier, warehouse, fulfillment partner, or other logistics facility rather than directly to Spalace.

After the return has been verified, we may offer:

• Reshipment after payment of applicable charges

• A refund of the eligible product amount

• Another appropriate resolution

Original shipping fees, return shipping fees, customs charges, brokerage fees, and other recoverable expenses may be deducted where permitted by law.

29. Shipping Claims and Supporting Information

To investigate a shipping concern, we may request:

• Order number

• Tracking number

• Confirmation of the shipping address

• Photographs of the package

• Photographs of the shipping label

• Carrier correspondence

• Delivery photographs

• A written description of the issue

• A police report or carrier claim number in appropriate cases

Requests for reasonable supporting information are intended to help verify the claim and prevent fraud.

Failure to provide information essential to an investigation may limit our ability to resolve the claim, but it will not eliminate any non-waivable legal rights.

30. Events Outside Our Reasonable Control

Shipping and delivery may be affected by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• War or civil disturbance

• Strikes

• Transportation interruptions

• Government action

• Public health emergencies

• Customs restrictions

• Carrier system failures

• Infrastructure failures

• Supplier disruption

We will make reasonable efforts to communicate material delays and provide any options required by applicable law.

This section does not permit Spalace to retain payment indefinitely for products that cannot be shipped.

31. Relationship to Other Policies

This Shipping & Delivery Policy should be read together with our:

• Return & Refund Policy

• Terms of Service

• Privacy Policy

• Contact Us page

Returns, refunds, cancellations, product defects, and damaged items are also governed by the applicable provisions of those policies.

If a provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will apply.

32. Policy Updates

We may update this Shipping & Delivery Policy to reflect changes in:

• Shipping carriers

• Delivery services

• Fulfillment practices

• Products

• Operating procedures

• Legal requirements

The version displayed on spalace.us at the time an order is placed will generally apply to that order, except where a later version is required by law or is more favorable to the customer.

33. Contact Information

For shipping, tracking, address, delivery, or customs-related questions, contact:

Spalace Customer Support
Email: glissynugblit@gmail.com
Website: spalace.us

We generally aim to respond within 1–2 business days, Monday through Friday.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.