Terms of Service

Terms of Service

Last Updated: July 22, 2026

OVERVIEW

This website is operatedthis website, the terms “Spalace,” “we,” “us,” and “our” refer to the operator of Spalace.

Spalace provides this website, including the information, content, features, products, tools, and services available through it, subject to your acceptance of these Terms of Service and all policies referenced in them.

By visiting the Spalace website, creating an account, submitting information, placing an order, or otherwise using any part of the website, you agree to be bound by these Terms of Service.

These Terms apply to all website users, including browsers, customers, purchasers, contributors of content, and other visitors.

Please read these Terms carefully before using the website. If you do not agree to them, you should not access the website, place an order, or use our services.

Our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and other policies displayed on the website form part of these Terms.

Nothing in these Terms is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived under applicable law.

SECTION 1 — ELIGIBILITY AND ONLINE STORE TERMS

By using this website, you represent that:

  • You have reached the age of legal majority in your place of residence; or

  • You are using the website with the involvement and permission of a parent or legal guardian; and

  • You have the legal capacity to enter into a binding agreement.

You may not use the website or our products:

  • For an unlawful, fraudulent, abusive, or unauthorized purpose

  • In violation of applicable laws, regulations, building codes, plumbing standards, electrical standards, or safety requirements

  • To interfere with the security or operation of the website

  • To transmit malicious code, viruses, automated attacks, or harmful technology

  • To impersonate another person or submit false information

  • To infringe the rights of Spalace or any third party

A violation of these Terms may result in the suspension or termination of access to the website or cancellation of an order, subject to applicable law.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or restrict service, cancel orders, limit quantities, suspend accounts, or block access to the website when reasonably necessary, including in cases involving:

  • Suspected fraud

  • Unauthorized payment activity

  • Resale or commercial purchasing patterns

  • Abuse of promotions

  • Repeated or fraudulent return claims

  • Website misuse

  • Security concerns

  • Incorrect information

  • Violation of these Terms

  • Legal or regulatory requirements

We will not exercise these rights in a discriminatory manner or in a way that unlawfully restricts mandatory consumer rights.

You may not copy, reproduce, duplicate, sell, resell, exploit, or commercially use any portion of the website or services without our prior written permission, except as permitted by law.

SECTION 3 — WEBSITE INFORMATION

We make reasonable efforts to provide useful and accurate information. However, website content may occasionally contain:

  • Typographical errors

  • Inaccuracies

  • Omissions

  • Outdated information

  • Technical errors

  • Incorrect product specifications

  • Incorrect pricing

  • Incorrect inventory information

  • Incorrect shipping estimates

Information on the website is provided for general shopping and informational purposes. Customers should review the complete product description, specifications, measurements, warnings, compatibility requirements, and installation instructions before purchasing or using a product.

We may correct errors, update information, or modify website content at any time.

We are not obligated to update all information immediately unless required by law.

SECTION 4 — PRODUCT INFORMATION

Spalace sells bathroom products, accessories, storage products, fixtures, organizers, cleaning accessories, personal-care accessories, and related goods.

Products may differ in:

  • Dimensions

  • Materials

  • Color

  • Finish

  • Texture

  • Weight

  • Capacity

  • Components

  • Mounting method

  • Plumbing connection

  • Electrical requirements

  • Compatibility

  • Packaging

  • Manufacturer

  • Country of origin

Customers are responsible for reviewing product specifications before ordering.

Product photographs may include decorative items, furniture, fixtures, towels, toiletries, plants, tools, or accessories that are not included unless expressly stated in the product description.

Minor variations in color, finish, texture, pattern, dimensions, or packaging may occur because of:

  • Screen settings

  • Photography conditions

  • Lighting

  • Manufacturing tolerances

  • Production batches

  • Material characteristics

  • Supplier or packaging updates

Such minor variations do not necessarily constitute a product defect.

Nothing in this section permits us to supply a materially different product without the customer’s consent or limits rights relating to a materially inaccurate product description.

SECTION 5 — PRODUCT AVAILABILITY

Products may have limited availability and may be supplied through different warehouses, manufacturers, suppliers, or fulfillment partners.

Displaying a product on the website does not guarantee that it will remain available.

We may:

  • Limit purchase quantities

  • Discontinue a product

  • Correct inventory information

  • Cancel an unavailable item

  • Offer an alternative product

  • Divide an order into multiple shipments

  • Issue a refund for an unavailable item

We will not substitute a materially different product without customer approval.

If an item cannot be shipped within the stated or legally applicable period, we will provide any notice, cancellation option, delay-consent request, or refund required by applicable law.

SECTION 6 — ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An order confirmation confirms that we received the order. It does not necessarily constitute final acceptance of the order or confirmation of product availability.

We may review an order before accepting or fulfilling it.

An order may be rejected or canceled because of:

  • Product unavailability

  • Pricing or description errors

  • Payment authorization failure

  • Suspected fraud

  • Incorrect billing or shipping information

  • Shipping restrictions

  • Import restrictions

  • Quantity limits

  • Website or system errors

  • Legal or regulatory requirements

  • An inability to fulfill the order

An order is generally accepted when it enters fulfillment or is dispatched, subject to any rights or obligations imposed by applicable law.

If we cancel a paid order or item before shipment, we will issue the appropriate refund to the original payment method.

SECTION 7 — ORDER VERIFICATION

We may request additional information to verify an order, payment, billing address, shipping address, or customer identity.

Verification may be required to prevent fraud, unauthorized transactions, or shipping errors.

Customers must not send:

  • Full payment card numbers

  • Card security codes

  • Passwords

  • Bank login credentials

  • Unnecessary identity documents

  • Other sensitive information that we have not specifically requested

An order may be delayed or canceled if reasonable verification cannot be completed.

SECTION 8 — PRICES

Product prices may change without prior notice.

The price charged for an order will generally be the price displayed during checkout when the order is submitted, subject to correction of obvious errors and applicable law.

Prices may not include:

  • Shipping charges

  • Sales tax

  • Value-added tax

  • Import duties

  • Customs charges

  • Brokerage fees

  • Installation costs

  • Other government-imposed charges

Applicable charges shown during checkout will be added to the order total.

SECTION 9 — PRICING AND LISTING ERRORS

We reserve the right to correct an obvious pricing, product, discount, inventory, or description error.

If an order is affected by a material error, we may:

  • Contact the customer for instructions

  • Offer the product at the correct price

  • Cancel the affected product

  • Cancel the affected order

  • Issue an appropriate refund

We will not charge a higher price without the customer’s authorization.

This provision does not allow Spalace to engage in misleading pricing or disregard rights provided by applicable law.

SECTION 10 — PAYMENTS

Payments may be processed by third-party payment providers.

By submitting payment information, you represent that:

  • The information is accurate

  • You are authorized to use the selected payment method

  • The payment method may be charged for the order total

  • Applicable payment-provider terms may apply

We do not control a bank, card issuer, digital wallet, payment processor, or other financial institution.

Payment authorization does not guarantee order acceptance.

If a payment is declined, reversed, disputed, or identified as unauthorized, we may suspend fulfillment or cancel the order.

SECTION 11 — TAXES, DUTIES, AND CUSTOMS

Customers are responsible for taxes, duties, customs charges, brokerage fees, and other government-imposed charges unless they are expressly collected during checkout.

International customers are responsible for confirming applicable import requirements.

Spalace does not control:

  • Customs assessments

  • Import restrictions

  • Customs inspections

  • Brokerage charges

  • Government processing times

  • Local tax determinations

A customer’s refusal to pay import charges does not automatically entitle the customer to a full refund.

Returned international orders remain subject to our Shipping & Delivery Policy and Return & Refund Policy.

SECTION 12 — SHIPPING AND DELIVERY

Shipping, processing, tracking, address changes, split shipments, delivery estimates, customs delays, lost packages, and delivered-package claims are governed by our Shipping & Delivery Policy.

Delivery dates are estimates unless expressly identified as guaranteed.

Customers are responsible for providing a complete and accurate shipping address and monitoring tracking information.

Nothing in these Terms eliminates any cancellation, delay-notification, or refund rights required by applicable law.

SECTION 13 — RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, exchanges, damaged products, defective products, incorrect items, cancellations, and return shipping are governed by our Return & Refund Policy.

Customers must obtain return instructions before sending a product back.

The address on the original package may belong to a supplier, warehouse, carrier, or fulfillment partner and may not be an authorized return address.

Products sent to an unauthorized address may be refused or lost.

Nothing in these Terms limits any non-waivable right relating to defective, misdescribed, damaged, or incorrectly supplied products.

SECTION 14 — BATHROOM PRODUCT COMPATIBILITY

Before purchasing, customers are responsible for checking relevant product requirements, including:

  • Measurements

  • Available space

  • Door clearance

  • Wall type

  • Surface type

  • Mounting method

  • Weight capacity

  • Plumbing connection size

  • Pipe or thread compatibility

  • Drain configuration

  • Water pressure

  • Voltage

  • Plug type

  • Electrical requirements

  • Local installation standards

Spalace does not guarantee that every product will fit every bathroom, fixture, pipe, wall, electrical system, or installation environment unless specific compatibility is expressly stated.

Customers should not rely solely on product photographs when evaluating dimensions or compatibility.

SECTION 15 — INSTALLATION AND PROFESSIONAL SERVICES

Certain products may require professional installation.

Customers should use a suitably qualified plumber, electrician, contractor, installer, or other professional when appropriate.

Unless expressly stated otherwise, Spalace does not provide:

  • Plumbing services

  • Electrical services

  • Assembly services

  • Wall mounting

  • Construction services

  • Installation certification

  • Building-code approval

  • Removal of existing fixtures

  • Disposal services

Customers and installers are responsible for following:

  • Product instructions

  • Safety warnings

  • Manufacturer requirements

  • Local laws

  • Plumbing codes

  • Electrical codes

  • Building regulations

Damage caused by incorrect installation, incompatible fittings, excessive force, misuse, unauthorized modification, or failure to follow instructions is not considered a manufacturing defect.

This provision does not limit rights arising from inaccurate instructions, manufacturing defects, or liabilities that cannot legally be excluded.

SECTION 16 — PRODUCT USE AND SAFETY

Products must be used only for their intended purpose and according to the provided instructions and warnings.

Customers should inspect products before use or installation.

Do not use or install a product that appears:

  • Damaged

  • Cracked

  • Incomplete

  • Unstable

  • Electrically unsafe

  • Incompatible

  • Incorrectly labeled

Keep products, packaging, small components, plastic bags, chemicals, and sharp objects away from children and pets where appropriate.

Bathroom environments may involve water, moisture, electricity, slippery surfaces, glass, and mounted objects. Customers should exercise reasonable care and use appropriate professional assistance.

SECTION 17 — HYGIENE AND PERSONAL-CARE PRODUCTS

Certain products may be subject to special hygiene restrictions after:

  • Opening

  • Use

  • Washing

  • Installation

  • Removal of a sanitary seal

  • Removal of protective wrapping

  • Contact with skin, water, or personal-care substances

Any product-specific hygiene restrictions will be applied in accordance with our Return & Refund Policy and applicable law.

Hygiene restrictions do not eliminate rights relating to damaged, defective, materially misdescribed, or incorrectly supplied products.

SECTION 18 — PRODUCT WARRANTIES

Some products may include a warranty provided by a manufacturer or supplier.

Warranty terms may vary by product and may require:

  • Proof of purchase

  • Product identification

  • Photographs

  • Videos

  • Installation information

  • A description of the issue

Spalace does not independently create a manufacturer warranty merely by reselling a product unless expressly stated.

Nothing in these Terms limits mandatory warranties or consumer protections that apply under law.

SECTION 19 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

The website may provide access to third-party tools, payment services, tracking systems, applications, or integrations.

Third-party services may be subject to their own terms and privacy policies.

We do not control every third-party service and cannot guarantee that every third-party tool will always be available, uninterrupted, secure, or error-free.

Use of an optional third-party service is at the user’s discretion, subject to applicable law.

SECTION 20 — THIRD-PARTY LINKS

The website may contain links to third-party websites or resources.

A link does not necessarily mean that Spalace owns, controls, sponsors, or endorses the third party.

We are not responsible for third-party content, policies, security, availability, products, or services.

Customers should review the terms and privacy policies of third-party websites before using them or providing personal information.

This section does not exclude responsibility for a third party acting as our authorized agent where the law makes us responsible for that conduct.

SECTION 21 — USER ACCOUNTS

If account functionality is available, customers are responsible for:

  • Providing accurate information

  • Maintaining account confidentiality

  • Protecting passwords

  • Restricting unauthorized access

  • Informing us of suspected account misuse

You may not create an account using false information or impersonate another person.

We may suspend or terminate an account involved in fraud, abuse, security threats, or violations of these Terms.

SECTION 22 — CUSTOMER COMMUNICATIONS

Customers are responsible for providing an active and accurate email address.

We may send transactional communications relating to:

  • Orders

  • Payments

  • Shipping

  • Tracking

  • Returns

  • Refunds

  • Security

  • Account activity

  • Policy changes

  • Customer support

Marketing communications will be handled in accordance with applicable law and the options provided in those communications.

Customers should not send passwords, full card details, or unnecessary sensitive financial information by email.

SECTION 23 — USER COMMENTS, REVIEWS, AND CONTENT

If you submit a review, photograph, comment, suggestion, or other content, you represent that:

  • You own the content or have permission to submit it

  • The content is based on your genuine experience where presented as a review

  • The content is not knowingly false or misleading

  • The content does not infringe another person’s rights

  • The content does not contain malicious code

  • The content is not unlawful, threatening, harassing, defamatory, obscene, or fraudulent

You retain ownership of your original content.

By submitting content to Spalace, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and distribute that content for operating, improving, and promoting Spalace, subject to applicable law and any permissions communicated at the time of submission.

We may moderate or remove content that violates these Terms, is unrelated, contains personal information, includes spam, or presents a security risk.

We will not prohibit or penalize customers merely for providing an honest review or opinion.

Any material relationship, incentive, free product, discount, or compensation connected to a review or endorsement must be clearly disclosed when required.

SECTION 24 — INTELLECTUAL PROPERTY

Unless otherwise stated, website content—including text, graphics, logos, layout, photographs, product presentation, icons, videos, and software—is owned by Spalace, licensed to Spalace, or used with permission.

You may use the website for personal, non-commercial shopping purposes.

You may not, without permission:

  • Reproduce substantial website content

  • Republish website content

  • Use our branding to impersonate Spalace

  • Remove copyright or trademark notices

  • Scrape or harvest website content through unauthorized automated means

  • Use website content to create a competing commercial service

  • Misrepresent an affiliation with Spalace

These Terms do not grant ownership of any Spalace intellectual property.

Third-party trademarks and product names remain the property of their respective owners.

SECTION 25 — COPYRIGHT AND INTELLECTUAL PROPERTY COMPLAINTS

If you believe content on the website infringes your intellectual property rights, contact:

glissynugblit@gmail.com

Please provide sufficient information to identify:

  • The protected work

  • The allegedly infringing content

  • The location of the content

  • Your contact information

  • The basis of your claim

  • Evidence that you are the rights owner or authorized representative

We may request additional information and may remove or restrict content while reviewing a legitimate complaint.

SECTION 26 — PROHIBITED CONDUCT

You may not:

  • Use the website for fraud or unlawful activity

  • Submit false order, payment, identity, or shipping information

  • Attempt unauthorized access

  • Interfere with website security

  • Introduce malicious software

  • Scrape the website in a manner that disrupts its operation

  • Abuse discounts, refunds, returns, or promotional programs

  • Submit fake reviews

  • Impersonate Spalace or another person

  • Infringe intellectual property rights

  • Harass customers, employees, contractors, or service providers

  • Use the website in a way that harms another person or our systems

We may investigate suspected misconduct and cooperate with payment providers, carriers, platforms, or authorities where legally appropriate.

SECTION 27 — PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes may be subject to additional terms.

Unless expressly stated otherwise:

  • Promotions cannot be combined

  • Discounts have no cash value

  • Discounts cannot be applied retroactively

  • Expired promotions will not be honored

  • Promotions may be limited by customer, household, product, order, or location

  • Shipping charges, taxes, duties, and gift cards may be excluded

  • Promotions may be modified or withdrawn before an eligible order is placed

We may cancel or adjust a promotion affected by fraud, abuse, technical error, or unauthorized distribution, subject to applicable law.

SECTION 28 — CHANGES TO PRODUCTS, PRICES, AND SERVICES

We may modify or discontinue products, website features, or services.

We may change prices before an order is submitted.

Changes will not retroactively alter an accepted purchase unless:

  • The customer agrees

  • The change is required by law

  • The original transaction resulted from an obvious error that is handled in accordance with these Terms and applicable law

We do not guarantee that every product or website feature will remain available indefinitely.

SECTION 29 — WEBSITE AVAILABILITY

We do not guarantee that the website will always operate without interruption, delay, error, or security incident.

Access may be temporarily unavailable because of:

  • Maintenance

  • Updates

  • Technical failures

  • Hosting interruptions

  • Security incidents

  • Third-party service failures

  • Circumstances outside our reasonable control

We may suspend or restrict access when reasonably necessary to protect users, systems, or business operations.

SECTION 30 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED OR REQUIRED BY LAW, THE WEBSITE AND GENERAL WEBSITE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT WARRANT THAT:

  • THE WEBSITE WILL ALWAYS BE UNINTERRUPTED OR ERROR-FREE

  • EVERY TECHNICAL DEFECT WILL BE CORRECTED IMMEDIATELY

  • THE WEBSITE WILL BE FREE FROM EVERY HARMFUL COMPONENT

  • EVERY PRODUCT WILL BE SUITABLE FOR A CUSTOMER’S UNDISCLOSED PURPOSE, SPACE, FIXTURE, OR INSTALLATION

  • THIRD-PARTY SERVICES WILL ALWAYS REMAIN AVAILABLE

THIS DISCLAIMER DOES NOT LIMIT EXPRESS PRODUCT WARRANTIES, MANDATORY IMPLIED WARRANTIES, OR OTHER RIGHTS THAT CANNOT LEGALLY BE EXCLUDED.

SECTION 31 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPALACE AND ITS OPERATORS, SERVICE PROVIDERS, CONTRACTORS, SUPPLIERS, AND FULFILLMENT PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS ARISING FROM THE USE OF THE WEBSITE OR PRODUCTS.

THIS MAY INCLUDE, WHERE LEGALLY PERMITTED:

  • LOSS OF PROFITS

  • LOSS OF REVENUE

  • LOSS OF DATA

  • LOSS OF BUSINESS OPPORTUNITY

  • CONTRACTOR OR INSTALLATION COSTS

  • PROJECT DELAYS

  • MISSED APPOINTMENTS

  • DAMAGE CAUSED BY IMPROPER INSTALLATION OR MISUSE

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM DIRECTLY RELATING TO A PURCHASE WILL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED, INCLUDING LIABILITY ARISING FROM FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR OTHER MATTERS FOR WHICH LIMITATION IS PROHIBITED BY LAW.

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, the exclusions and limitations apply only to the maximum extent legally permitted.

SECTION 32 — INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for reasonable losses, claims, and expenses arising directly from:

  • Your unlawful use of the website

  • Your material violation of these Terms

  • Your infringement of another person’s rights

  • Content you knowingly submit in violation of these Terms

  • Fraudulent or malicious activity performed through your account

This provision does not require a consumer to compensate Spalace for losses caused by Spalace, waive mandatory consumer rights, or assume liability that cannot legally be transferred.

SECTION 33 — PRIVACY

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

Payment providers, carriers, analytics providers, advertising providers, and other service providers may process information according to their own privacy policies and applicable law.

By using the website, you acknowledge that electronic commerce may involve data transmission across networks and processing in different locations.

SECTION 34 — TERMINATION

You may stop using the website at any time.

We may suspend or terminate access when reasonably necessary because of:

  • A material violation of these Terms

  • Fraud or unauthorized payment

  • Security concerns

  • Abuse or harassment

  • Unlawful conduct

  • A legal requirement

Termination does not eliminate obligations or rights that arose before termination.

Sections that are intended by their nature to survive termination—including intellectual property, payment obligations, disclaimers, limitations of liability, and dispute-related provisions—will remain effective to the extent permitted by law.

SECTION 35 — GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws legally applicable to the operator of Spalace and the transaction, without depriving customers of mandatory protections available in their place of residence where those protections apply.

Nothing in these Terms requires a customer to give up access to a court, government agency, payment-provider process, or remedy that cannot legally be waived.

Because applicable rights may vary by location, customers may also have rights that are not expressly described in these Terms.

SECTION 36 — DISPUTE RESOLUTION

Before beginning a formal dispute, customers are encouraged to contact us and provide a reasonable opportunity to review the issue.

Contacting us does not waive:

  • Chargeback rights

  • Statutory rights

  • Court rights

  • Regulatory complaint rights

  • Other remedies available under applicable law

The parties may attempt to resolve disputes through good-faith communication.

These Terms do not impose mandatory arbitration or a class-action waiver.

SECTION 37 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

SECTION 38 — NO WAIVER

A delay or failure by Spalace to enforce a provision does not waive the right to enforce it later.

A waiver is effective only if clearly communicated by an authorized representative and applies only to the specific matter identified.

SECTION 39 — ASSIGNMENT

Customers may not transfer their rights or obligations under these Terms in a manner that would prejudice Spalace or another party without permission.

We may transfer or assign our rights and obligations as part of a lawful business transfer, restructuring, merger, sale, or service-provider arrangement, subject to applicable law and the continued protection of customer rights.

SECTION 40 — ENTIRE AGREEMENT

These Terms and the policies incorporated into them constitute the agreement between the customer and Spalace concerning use of the website and purchases made through it.

If information on another general website page conflicts with a specific policy, the more specific policy will generally control.

Mandatory legal requirements will control over any inconsistent provision.

SECTION 41 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes in:

  • Products

  • Website functionality

  • Payment services

  • Fulfillment practices

  • Business operations

  • Legal or regulatory requirements

The updated version will be posted on the website with a revised “Last Updated” date.

Changes will generally apply prospectively and will not retroactively remove rights relating to an order already placed unless required or permitted by law.

Continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms for future use.

SECTION 42 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Spalace Customer Support
Email: glissynugblit@gmail.com
Website: spalace.us

We generally aim to respond within 1–2 business days, Monday through Friday.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.