Contact Us

Thank you for visiting Spalace.

For questions regarding an order, product information, shipping, returns, refunds, or our store policies, please contact our customer support team using the information below.

Customer Support

Email: glissynugblit@gmail.com

Email is the primary and official method of contacting Spalace. Using email allows us to review your request accurately and maintain a clear record of our communication.

We generally aim to respond within 1–2 business days, Monday through Friday. Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.

Information to Include

To help us review your inquiry efficiently, please include the following information when applicable:

• Your full name
• Your order number
• The email address used to place the order
• The name of the product
• A clear description of your question or concern
• Relevant photographs of the product, packaging, shipping label, or damage

Please do not send passwords, complete payment card numbers, bank account details, or other unnecessary sensitive financial information by email.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible.

Submitting a request does not guarantee that an order can be changed or canceled. Orders that have already entered processing, fulfillment, or shipment may no longer be eligible for modification or cancellation.

Any approved cancellation or refund will be handled in accordance with our Refund Policy and the original payment method used for the order.

Returns, Refunds, and Damaged Items

Before returning any product, please review our Refund Policy and contact our customer support team for instructions.

Do not send a product to an address shown on the shipping package unless our support team has confirmed that it is the correct return address. The original shipping address may belong to a fulfillment facility or shipping partner and may not accept customer returns.

Return eligibility, return instructions, refund approval, and any applicable conditions are determined according to the Refund Policy in effect at the time of purchase and applicable law.

If an item arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide clear photographs so that we can review the issue.

Shipping Questions

Tracking information may take time to update after an order has been dispatched. Estimated delivery dates are estimates and may be affected by carrier delays, weather conditions, customs processing, address issues, product availability, or other circumstances outside our reasonable control.

For complete information regarding order processing, shipping estimates, tracking, and delivery, please review our Shipping Policy.

Official Store Information

Store Name: Spalace
Business Type: Online Retail Store
Main Product Category: Bathroom Products and Accessories
Official Website: https://spalace.us
Customer Support Email: glissynugblit@gmail.com

Spalace operates through its official website. Be cautious of individuals, websites, or social media accounts claiming to represent Spalace while using different contact information.

Policy Information

Customer inquiries and transactions are subject to the policies published on our website, including our:

• Shipping Policy
• Refund Policy
• Privacy Policy
• Terms of Service

This Contact Us page is provided for customer support purposes and does not replace or modify those policies. If there is a conflict between general information on this page and a specific store policy, the applicable store policy will govern to the extent permitted by law.